These Terms and Conditions ("Terms") govern access to and use of the SaaS service Veravox (the "Service") provided by Veravox (the "Provider"). Using the Service implies full acceptance of these Terms.
1. Service
Veravox is a software platform enabling businesses ("Customers") to collect, filter, moderate and display reviews from their end users. Veravox does not autonomously publish content on Google or other third-party platforms: it only routes the satisfied user toward the Google link provided by the Customer.
2. Registration and account
To use the Service, an account must be created with truthful, up-to-date information. The Customer is responsible for safeguarding credentials and for all activity performed under their account.
3. Fees and billing
The Service is offered on a monthly or annual subscription according to the plans published at veravox.app. Prices are net of applicable VAT. Payment is upfront; missed payment leads to suspension of access.
4. Right of withdrawal
Business customers may cancel the subscription at any time, effective at the end of the paid billing cycle. Consumers benefit from the 14-day right of withdrawal under Directive 2011/83/EU; this right lapses once the digital service execution begins with the consumer's explicit consent.
5. Customer obligations
- Use the Service in compliance with applicable law, including GDPR and unfair-competition rules.
- Do not upload unlawful, offensive, defamatory content or content infringing third-party rights or intellectual property.
- Do not alter or delete reviews in ways that mislead consumers.
- Obtain all necessary consents from end users before sending review-collection links.
6. Review handling
The review-gating flow lets the Customer receive critical feedback privately while inviting positive reviewers to publish on Google. The Customer acknowledges that Veravox does not publish reviews on Google: publication depends solely on the end user's action. Incentivizing or falsifying reviews is prohibited.
7. Intellectual property
Software, trademarks, logos and Veravox content remain the Provider's property. Content uploaded by the Customer remains their property: the Customer grants Veravox a limited, non-exclusive license needed to operate the Service.
8. Liability
The Service is provided "as is". To the maximum extent permitted by law, Veravox is not liable for indirect damages, loss of profit, data or goodwill. Total liability is in any case limited to the amount paid by the Customer in the 12 months preceding the event.
9. Suspension and termination
Veravox may suspend or terminate accounts that violate the Terms, the law, or that use the Service abusively or fraudulently.
10. Changes
Veravox may update the Terms by notice via email or in-app. Continued use of the Service after the notice equals acceptance.
11. Governing law and venue
These Terms are governed by Italian law. For disputes with business customers, the courts of Milan (Italy) have exclusive jurisdiction. Consumers retain the mandatory jurisdiction of their place of residence.
12. Contacts
For any contractual communication: legal@veravox.app.